What does it mean to be a backer?
You are directly involved in making an impact on successfully launching a new product into market.
Last updated: April 11, 2024 10:50
How do I contribute to the campaign if I’m not ready to invest in a Trovalet?
You would enter the number and amount you would like to contribute towards the campaign by contributing by way of the tip jar.
Last updated: May 14, 2024 15:48
How does BackerKit work?
By contributing a specific amount to this project you are directly sponsoring that project’s creation. BackerKit is a crowdfunding platform for late pledges for those who missed the Kickstarter campaign. This platform helps to raise capital that directly assists in launching new products and ideas. Backers who contribute have the opportunity to receive rewards/products, at a deep discount, in exchange for donations.
Last updated: May 14, 2024 15:50
How do I provide my shipping address?
As we get closer to shipping the product you will receive a notice to confirm your shipping address as well as payment collection for the shipping amount.
Last updated: May 14, 2024 15:55
How can I get in contact with you?
Please email us at [email protected] or send your message through the Kickstarter inbox.
Last updated: April 11, 2024 10:50
How do I let you know what color Trovalet I would prefer?
At the end of the campaign, you’ll receive a survey. You will identify your shipping address and color selection at that time.
Last updated: April 11, 2024 10:50
When will I get my Trovalet?
Trovalets are expected to ship in early December 2024. Note that this is an estimate, as you’re pre-ordering and unforeseen production delays may arise.
Last updated: April 11, 2024 10:50
Why should I back this project?
- Being the first to get it - Cheaper prices - Being part of a great campaign for a brand new innovative product
- Being able to provide early-stage feedback on the product while we still develop (new colors, new styles, new features) - Exclusivity
Last updated: April 11, 2024 10:50
Why Kickstarter?
It is a great trusted, highly respected, and worldwide platform to introduce our new product. While most projects do not succeed in getting fully funded those that do become wildly successful. It’s a great place to confirm we have a great product.
Last updated: April 11, 2024 10:50
Is the campaign over once it has been fully funded?
No, the campaign is not over until the deadline of April 28. It is our goal to raise as much capital as possible to strengthen the growth and success of our product. It also means that once the funded amount has been met Trovalet will begin the production process for delivery.
Last updated: April 11, 2024 10:50
Current Estimated Shipping Date: December 2024
We remain on track for having the Trovalets scheduled to ship out in December.
Last Updated At: 05/14/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.